Exploring Fluent Support: A Comprehensive Review

Dave Swift

Nov 16, 2021 — 3 min read

Welcome to this review from Profitable Tools, where Dave dives deep into Fluent Support, the latest product from WP Managed Ninja. Fluent Support promises to revolutionize the helpdesk experience within WordPress, aiming to compete with giants like Zendesk and Help Scout. In this detailed review, Dave explores the plugin's features, setup process, and addresses common concerns and questions.

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Key Highlights:

Introduction to Fluent Support: Fluent Support is designed to offer a comprehensive helpdesk solution directly within WordPress, leveraging the platform's flexibility and data integration capabilities.
Why Choose Fluent Support?
- Integrates seamlessly with WordPress, allowing for efficient data management and user support.
- Offers robust integrations with WooCommerce, Easy Digital Downloads, LearnDash, and more, ensuring a cohesive ecosystem for e-commerce and learning management.
- Supports external communication through Slack and Telegram, facilitating mobile responsiveness and ease of access.
Addressing Common Concerns:
- The concern of slowing down websites is countered by Fluent Support's use of modern technologies like Vue.js and the REST API, ensuring a fast and efficient helpdesk experience without burdening the WordPress database.
Fluent Support Setup and Configuration:
- Dave walks through the initial setup process, highlighting the ease of installation and the intuitive setup wizard that guides users through configuring their helpdesk.
- The importance of correctly setting up inboxes and integrating email support to streamline ticket management and customer support.
Key Features and Functionalities:
- The ability to create and manage tickets through a dedicated support portal, enhancing the user support experience.
- Integration with knowledge bases and documentation to reduce ticket volume by providing users with immediate answers.
- Customization options for ticket forms, allowing for a personalized and efficient ticket submission process.
Testing and Tweaking:
- Dave shares his experience with testing Fluent Support, pointing out bugs and areas for improvement.
- Updates on bug fixes and enhancements made by the Fluent Support team, showcasing their commitment to providing a polished and reliable product.
Third-Party Integrations and Extensions:
- Detailed exploration of Fluent Support's integration with WooCommerce and LearnDash, demonstrating how the plugin can enrich the support experience for e-commerce and educational platforms.

Conclusion:

Fluent Support emerges as a promising helpdesk solution for WordPress users, offering extensive features, seamless integrations, and a focus on efficiency and data management. Despite some initial bugs, WP Managed Ninja's responsive and proactive approach to updates and improvements positions Fluent Support as a strong contender in the WordPress helpdesk plugin market.